This Privacy Policy explains how 3xHost (“we”, “us”, or “our”) collects, uses, and protects your information. By using our website, web hosting, or VPN services, you agree to the terms of this policy.
1. No-Logs Policy (VPN)
3xHost is committed to your privacy. For our VPN service, we maintain a strict no-logs policy. We do not collect or store:
- Your browsing history
- Your connection timestamps
- Your IP addresses
- Your DNS queries
- Your VPN session metadata
This ensures your online activity remains private and anonymous while using our VPN service.
2. Information We Collect
We collect only the minimal amount of information required to maintain and operate our services:
- Account Information: Email address (used for login, billing, and support)
- Payment Information: Collected and processed by third-party providers (e.g., Stripe, PayPal); we do not store full credit card details
- Support Communications: Any information you voluntarily submit when contacting our support team
- Hosting Usage Data: We may collect usage-related logs such as resource usage, bandwidth, and server errors for managing your web hosting account. This data is not used for surveillance or profiling.
3. Use of Collected Information
We use the information we collect to:
- Provide, maintain, and improve our web hosting and VPN services
- Respond to customer support inquiries
- Process payments and manage accounts
- Prevent abuse and enforce our Terms of Service
4. Data Security
We implement strong administrative, technical, and physical safeguards to protect your personal data from unauthorized access, misuse, or disclosure.
5. Third-Party Services
We use trusted third-party services for payment processing, domain registration, email communications, and infrastructure. These providers are contractually obligated to comply with data protection laws and only receive the minimum data necessary to perform their services.
6. Cookies and Analytics
We use only essential cookies for site functionality. We do not use invasive third-party analytics or behavioral tracking tools on our website. Server-side logs may be used strictly for performance and security monitoring.
7. Data Retention
We retain account-related data only as long as necessary to provide our services and comply with legal requirements. You may request deletion of your account at any time by contacting support@3xhost.co.
8. Your Privacy Rights
Depending on your location (e.g., EU, California), you may have legal rights to access, correct, delete, or restrict your personal data. To exercise these rights, please contact us at support@3xhost.co.
9. Children’s Privacy
3xHost does not knowingly collect personal information from children under the age of 18. Our services are not intended for use by minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via our website or by email. Continued use of our services after changes means you accept the revised policy.
11. Contact
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@3xhost.co