At 3xHost, your satisfaction is our priority. We strive to provide reliable and secure Hosting & VPN services that meet your expectations. If you're not satisfied with your experience, we offer a transparent and risk-free refund process.
1. 30-Day Free Trial
We offer all new users a 30-day free trial to test the full functionality of our premium Hosting & VPN service. You can cancel at any time during the trial period without being charged.
2. Cancel Anytime
You are free to cancel your subscription at any time from your account dashboard. Once canceled, you will not be billed for the next cycle.
3. 30-Day Satisfaction Guarantee
If you are not satisfied with our service for any reason, you may request a full refund within 30 days of your initial purchase.
- Refunds apply only to first-time purchases of paid plans.
- Refund requests made after the 30-day window will not be honored.
- One refund per user is permitted.
4. How to Request a Refund
To request a refund, please contact our support team at support@3xHost.co with your account email and order information. Refunds are typically processed within 5–10 business days depending on your payment method.
5. Third-Party Payment Processors
If you subscribed through a third-party platform (e.g., Apple App Store, Google Play), you must request a refund directly through that platform in accordance with their refund policies.
6. Abuse of Refund Policy
3xHost reserves the right to deny refund requests if we detect abuse of our refund policy, such as repeated requests or fraudulent activity.
7. Contact Us
If you have any questions regarding this policy, contact us at support@3xHost.co.